SMS marketing for tourism & hospitality

Keep guests comfortable and informed

Create stellar customer experiences with immediate, personalized messaging, guest service and communication. Excite guests with:

  • Promos and coupons

    Send exclusive discounts & deals
  • Retain repeat customers

    Reward loyal guests with incentives, BOGO and "Refer a Friend" offers
  • Improve guest engagement

    Use as an interactive concierge and guest services channel

Multiply your multitasking superpowers with String’s premium text and voice optimization, 1-to-1 or mass messaging, text-to-landline, keyword autoresponders, and extensive integrations.

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SMS texting service for hospitality

Messaging for hospitality, rentals & tourism

98% open rates in SMS marketing make String’s SMS and voice solutions an essential for hospitality professionals. String’s automated text messaging provides ease-of-use, affordability, and power-packed versatility.

Empower your superhero staff with String’s dynamic customization options. Convert one-time visitors into faithful family through SMS coupon codes, loyalty rewards and exclusive benefits for returning guests.

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  • Automations

    Flexibility at your fingertips. Stay ahead of the game with String’s countless automation possibilities. Built-in templates and keyword autoresponders help you quickly share important updates, weather information, prices and discounts, events and more.
  • 1-to-1 Texting & SMS Blasts

    Use 1-to-1 text messaging to send booking confirmations and travel updates. Or expedite your communications with text-based guest service options. Segment mass messages and blasts to send vouchers and special offers to specific contact lists.
  • Contact List Management

    Don’t get lost in your inbox. Easily organize contacts and conversations with tags and notes. Immediately find guests, vendors and staff with search and filter features. Voicemail transcriptions enable faster follow-up for guest inquiries, etc.

Create legendary customer experiences


Multiple user access and additional phone numbers give your staff self-replicating superpowers. Use 1-to-1 messaging and autoresponders as an instantaneous concierge service. Keep customers returning with rewards and benefits for loyal guests.


Partner with local businesses to add value with exclusive discount codes for events and establishments. Send deals, things-to-do and images of nearby nature, attractions, etc. Foster extraordinary customer experiences with personalized welcome texts, checkout receipts, and more.

Tour Operators

Avoid no-shows with booking confirmations and reminders. Send location map links, packing and gear lists and other important info. Increase bookings with “Refer a Friend” and “BOGO” campaigns. Notify guests of last-minute openings or weather delays.

Stay relevant to your client’s communications considerations. With over 20 robust features, String lets you superpower your conversations, scale up your responsiveness, and never miss a message again.

Professional SMS Solutions

Increase company visibility

Use as responsive concierge service

Personalize perks and promotions blasts

Send updates, things-to-do, and confirmations

Improve guest and staff response times

9 in 10 consumers prefer to text with their favorite businesses. Are your customer touchpoints built for a messaging-first, remote world?

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Designed to automate your business messaging


Import, add, tag and note to organize & segment your contacts.


Mass Texting

Send mass messages to specific audiences at the same time.

Segment Tags

Tag contacts to segment and send targeted, relevant messages.


Keyword Responses

Create keyword campaigns to build lead lists, run promotions, etc.

Message Templates

Preformatted and personalizable text message templates.


Connect web apps you already use to your String account.

WiFi Calling

Place and receive calls over WiFi in app or on the web.

Multiple Numbers

Add multiple phone numbers, each with separate inboxes.

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Increase guest satisfaction and engagement

With SMS response rates averaging up to 8x’s higher than email responses, String’s text solutions provide advantages you can’t afford to miss. Add keywords to targeted promotions on welcome packets, signage, social media, websites and more. Never miss a guest with text-to-landline, multiple user access, 1-to-1 and mass messaging, missed call responses, built-in-templates and customized keyword responders.

Scale up your communications & outreach

  • Motivate guests

    Build exclusive rewards and incentive “clubs” for loyal guests.
  • Improve efficiency

    Speed-up response times with multiple user access, multiple phone numbers, 1-to-1 messaging, keyword and automated text replies.
  • Target blasts

    Use filters to quickly tag and segment specific customer or vendor lists.
  • Personalize messages

    Use personalization fields to tailor texts to contacts' first names.

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Thousands of app integrations

Infinite possibilities. Integrate with thousands of platforms like Square, Lodgify, Quickbooks, and Hostfully to centralize your management and marketing flow. Connect to email, social media, CRM and countless customer engagement tools directly from your String account.








Constant Contact

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Power-up your number or get a new one

  • Add superpowers to your existing phone number
    Transfer your existing phone number to String to begin using texting, calling, and direct messaging superpowers.
  • Get a new String phone number of your choice
    String includes a local phone number of your choice, along with millions of options for toll free, premium and vanity phone numbers for purchase.

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